1. How long does order processing take?
All orders are processed on the same day after payment confirmation.
2. How long does delivery take?
Estimated delivery time is approximately 2 business days.
3. Which logistics companies do you use?
We partner with trusted logistics companies, including
Correos, SEUR, MRW, and GLS.
4. Can I track my order?
Yes. You will receive a tracking number via email after your order is shipped.
5. What payment methods do you accept?
We accept major credit cards and other secure payment methods available at checkout.
6. What is your return policy?
Customers can request a return within 30 days of receiving their order.
7. How long does a refund take?
Approved refunds are typically processed within 3 business days.
8. What should I do if I receive a damaged item?
Please contact our customer service team immediately and provide photos of the damaged item. We will be happy to assist you.
9. Can I change or cancel my order?
Please contact us as soon as possible after placing your order. We will do our best to assist you in resolving any issues before shipping.
10. How do I contact customer service?
You can contact us through the following methods:
Phone: +1 951-956-8404